miscommunication
noun [ C or U ] uk/ˌmɪs.kə.mjuː.nɪˈkeɪ.ʃən/ us/ˌmɪs.kə.mjuː.nəˈkeɪ.ʃən/
（讯息、意图的）误传
failure to communicate ideas or intentions successfully
A spokeswoman blamed the confusion on miscommunication between the company and its customers. 一名女发言人把混乱情况归咎于公司与客户间的信息误传。