the human touch
noun [ S ] uk/ˌhjuː.mən ˈtʌtʃ/ us/ˌhjuː.mən ˈtʌtʃ/
平易近人的待人方式
a friendly and pleasant way of treating other people that makes them feel relaxed
He is certainly an effective lawyer but colleagues say that he lacks the human touch. 他无疑是位干练的律师，但他的同事们说他待人不够平和。